At Maya Supported Living, we are committed to upholding the highest standards of privacy and data protection for all visitors to our website. This Privacy Notice explains in detail how we collect, use, store, share, and protect your personal information when you interact with our website or communicate with us electronically. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Introduction
This Privacy Notice applies to all individuals visiting or using the Maya Supported Living website. By accessing or using our website, you acknowledge that you have read and understood this notice. Maya Supported Living is the data controller for the purposes of this Privacy Notice and is responsible for your personal information.
2. Information We Collect
We strive to be transparent about the types of information we collect. Depending on your interaction with our website, we may collect and process the following categories of personal and non-personal information:
- Identity Data: Such as your full name, date of birth, and gender (where necessary and voluntarily provided).
- Contact Data: Including your email address, telephone number, postal address, and any other information you supply when contacting us.
- Usage Data: Details about how you use our website, including the pages you visit, the time and date of your visit, and interaction data, collected via cookies and similar technologies.
- Technical Data: Information such as your IP address, browser type and version, device type, operating system, and platform.
- Communication Data: Records of correspondence sent to or received from you, including enquiries, feedback, or support requests.
- Marketing and Communications Data: Preferences regarding receiving marketing from us or selected third parties, and your communication preferences.
3. How We Collect Your Information
We may obtain personal data about you in a number of ways, including:
- Information you provide directly by completing forms on our website, including enquiry and contact forms.
- Information you supply through direct correspondence with us by email, telephone, or post.
- Information collected automatically as you interact with our website, using technologies such as cookies, server logs, and analytics tools.
- Information provided by third parties when you access our website through partner websites or social media platforms.
4. Purposes for Processing Your Personal Information
We process your personal data only where we have a lawful basis to do so, and for the following purposes:
- To respond to your enquiries or requests for information about our supported living services.
- To personalise your experience on our website and tailor content to your interests.
- To fulfil our contractual obligations or take steps at your request prior to entering a contract.
- To send you important notices regarding updates to our services, policies, or terms and conditions.
- To manage and administer our relationship with you, including records management and communication.
- To improve our website, products, and services through website analytics and feedback you provide.
- To maintain the security and integrity of our website and IT systems, including fraud prevention and detecting misuse.
- To comply with our legal, regulatory, and statutory obligations.
- To send you marketing communications if you have opted in to receive them; you may opt out at any time.
5. Legal Basis for Processing
We will process your personal information based on one or more of the following legal grounds:
- Your explicit consent for processing specific data for stated purposes.
- Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Where we have a legal or regulatory obligation to process the data.
- Where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.
6. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience, analyse website usage, and assist in our marketing efforts. Cookies are small text files stored on your device. You may manage or disable cookies via your browser settings, but please note that some features of our website may not function optimally if cookies are disabled.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. When data is no longer required, it is securely deleted or anonymised. The retention period for each category of information is determined by the applicable statutory requirements and our internal data retention policies.
8. Data Security
Protecting your information is of the highest priority for Maya Supported Living. We implement robust technical and organisational measures to prevent unauthorised access, accidental loss, destruction, or disclosure of your data. Security measures include encrypted connections (SSL), restricted access to personal data, regular security reviews, and staff training.
9. Sharing and Disclosure of Personal Information
We will not share your personal data with third parties except in the following circumstances:
- Where sharing is necessary to provide you with services you have requested, and only with trusted service providers who are contractually obliged to protect your data.
- Where required by law, court order, or government regulation.
- With your express consent to disclose specific information for defined purposes.
- In the event of a business transfer, such as a merger or acquisition, where your data may be transferred as part of the organisation’s assets.
All third parties with whom we share data are required to respect the security of your personal information and to process it in accordance with the law.
10. International Data Transfers
Your information may be transferred to and stored at destinations outside the United Kingdom or European Economic Area (EEA). When we transfer your personal data internationally, we will ensure adequate safeguards are in place, such as using standard contractual clauses or relying on adequacy regulations.
11. Your Rights
You have a number of rights concerning your personal data under applicable data protection laws, including:
- Right to Access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
- Right to Rectification: You may request correction of any inaccurate or incomplete data we hold about you.
- Right to Erasure: You may request the deletion of your personal data under certain circumstances, such as where data is no longer necessary or you withdraw consent.
- Right to Restrict Processing: You may request that we limit the processing of your data in certain cases.
- Right to Data Portability: You have the right to request your data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller.
- Right to Object: You may object to our processing of your data where we are relying on legitimate interests or direct marketing.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.
- Right to Lodge a Complaint: You may lodge a complaint with the Information Commissioner’s Office or another data protection authority if you believe your rights have been infringed.
12. Automated Decision-Making
We do not use your personal data for automated decision-making or profiling that produces legal effects or significantly affects you.
13. Children’s Privacy
Our website is not designed for or directed at children under the age of 16. We do not knowingly collect or process personal data from children. If we become aware that we have unintentionally collected personal information from a child, we will take steps to delete it promptly.
14. Third-Party Links
Our website may contain links to third-party websites, plug-ins, or applications. Please note that we do not control these third-party sites and are not responsible for their privacy notices or practices. We encourage you to read the privacy notices of every website you visit.
15. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. The most current version will always be posted on our website, with the effective date clearly stated. Please review this notice regularly to stay informed about how we are protecting your data.
16. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Notice or our data protection practices, please contact Maya Supported Living’s Data Protection Officer through the website’s contact page or by the contact information provided. We will endeavour to respond to all enquiries promptly and transparently.